Naguru Roshni
About Naguru Roshni
Naguru Roshni is an Operations Manager currently working at Lokal in Bengaluru, Karnataka, India. With a background in customer service and operations management, Roshni has held various roles in companies such as Quikr, Rupeek, and Polaris Consulting & Services Ltd.
Current Role at Lokal
Naguru Roshni serves as the Operations Manager at Lokal, a position held since 2024. In this role, Roshni is responsible for overseeing various operational functions, ensuring efficient processes and service delivery. The role requires a strong focus on managing customer operations and aligning them with the company's objectives. Roshni's on-site presence in Bengaluru, Karnataka, India, allows for direct engagement with team members and stakeholders.
Previous Experience at Quikr
Prior to joining Lokal, Naguru Roshni worked at Quikr as a Senior Subject Matter Expert for a duration of 9 months in 2018. Based in Bengaluru, Karnataka, Roshni contributed to the company's operational strategies and customer service initiatives. This role involved leveraging expertise to enhance service delivery and support the company's objectives.
Career at Rupeek
Naguru Roshni held the position of Assistant Manager at Rupeek from 2018 to 2023, accumulating 5 years of experience in this role. Roshni's responsibilities included managing customer operations and ensuring alignment with key performance indicators (KPIs). Additionally, Roshni worked at Rupeek for another year from 2022 to 2023, further enhancing operational efficiency and customer satisfaction.
Background in Customer Service
Naguru Roshni has a solid background in customer service, having worked as a Customer Service Team Lead at Gamma Process Hub India Limited from 2015 to 2017. This role involved leading a team to deliver effective customer support and manage service operations. Roshni also gained experience as a Customer Support Executive at Polaris Consulting & Services Ltd from 2013 to 2015, where foundational skills in customer interaction and service management were developed.
Education and Qualifications
Naguru Roshni earned a Bachelor's degree in Computer and Information Sciences and Support Services from Sri Venkateswara University, completing the program from 2008 to 2012. This educational background provided Roshni with essential knowledge and skills applicable to various operational roles in the technology and service sectors.