Jonathan Williams
About Jonathan Williams
Jonathan Williams serves as the Director of IT at Loma Linda University Health, where he oversees IT operations that support educational, clinical, and research initiatives. He emphasizes a customer-centric approach and effective communication, drawing on his extensive experience in IT leadership and sales.
Work at Loma Linda University Health
Jonathan Williams has served as the Director of IT at Loma Linda University Health since 2017. In this role, he oversees IT operations that support the institution's educational, clinical, and research initiatives. His leadership ensures that IT strategies align with the overall goals of the organization, promoting efficiency and effectiveness in service delivery.
Education and Expertise
Jonathan Williams studied at Liberty University, where he earned a Bachelor of Business Administration (B.B.A.) in Business Administration, Management, and Operations from 2009 to 2012. His educational background provides a strong foundation for his role in IT management, focusing on operational excellence and strategic alignment.
Background in IT Leadership
Before joining Loma Linda University Health, Jonathan Williams held several leadership positions in IT. He was the Director of IT at Springboard Social Enterprises from 2013 to 2017 and at G4S Justice Services, LLC from 2008 to 2013. His experience spans various sectors, contributing to his comprehensive understanding of IT operations and service delivery.
Customer-Centric IT Approach
In his current position, Jonathan emphasizes a customer-centric IT environment. He fosters accountability, collaboration, and transparency among team members and stakeholders. His proactive approach to IT service delivery is encapsulated in the slogan 'If it is predictable, it's preventable', which has led to consistent service quality and a reliable infrastructure.
Communication and Empathy in IT
Jonathan Williams highlights the importance of communication and empathy in his leadership style. Drawing from his past experience as a Sales Manager, he applies these skills to enhance IT operations. He values informal interactions with peers and customers, which often reveal hidden challenges and opportunities for impactful projects.