Lionel So
About Lionel So
Lionel So is an Operations Support Officer specializing in CRM Operations at Lombard Odier Group in Luxembourg, where he has worked since 2016. He has a diverse background in consulting and banking, with experience in onboarding BPO partners and managing operational incidents.
Work at Lombard Odier
Lionel So has been employed at Lombard Odier Group as an Operations Support Officer in CRM Operations since 2016. His role involves engaging in detailed analysis with IT Development to ensure that customer needs align with delivery schedules. He is responsible for onboarding Business Process Outsourcing (BPO) partners and managing operations during the User Acceptance Testing (UAT) and HyperCare phases. Additionally, he oversees application and operational incidents, ensuring timely resolution to minimize disruptions to business processes.
Previous Experience
Prior to his current position, Lionel So worked at RBC Investor & Treasury Services as a Consultant Back Office from 2014 to 2016. He also held a role at CACEIS as a Fund Execution Support Officer and Network Officer from 2012 to 2014. Earlier in his career, he was a Corporate Banking Specialist at Crédit Mutuel for 10 months in 2010. His experience also includes a role as a Junior Consultant at Normandie Junior Conseil from 2008 to 2011, where he contributed to the 'HEC Entrepreneurs' project.
Education and Expertise
Lionel So earned his Master’s Degree from EM Normandie Business School, where he studied Management, Marketing, Strategy, Communication, and Finance from 2008 to 2011. He also holds a DUT in Techniques de Commercialisation from Nancy Marketing, where he focused on Negotiation, Communication, Economics, and Law from 2006 to 2008. His educational background provides a strong foundation for his roles in operations and consulting.
Leadership and Training Initiatives
In addition to his operational responsibilities, Lionel So has experience in leadership roles. He served as Vice-président of the Young Entrepreneurs association at Normandie Junior Conseil from 2009 to 2011. He coordinates and provides training for end-users to enhance their understanding and efficiency in using applications, contributing to the overall effectiveness of the teams he works with.