Loredana Magri Hormuth
About Loredana Magri Hormuth
Loredana Magri Hormuth serves as the Head of CP Digital & Client Services at Lombard Odier Group, where she manages approximately 24,000 client interactions annually and leads initiatives to enhance digital banking services. With a robust background in client services and experience at firms like Barclays and Thomson Reuters, she has a strong focus on organizational change and digital client experience.
Current Role at Lombard Odier
Loredana Magri Hormuth serves as the Head of CP Digital & Client Services at Lombard Odier Group since 2023. In this role, she manages approximately 24,000 client interactions annually through digital platforms. Her responsibilities include enabling the internal adoption of digital and banking services for the Private Clients Division. She also leads key process improvement programs that focus on enhancing digital services and banking operations.
Previous Experience at Barclays
Loredana Magri Hormuth held several positions at Barclays Wealth Management from 2010 to 2017. She served as Digital and Client Experience Manager for six years, followed by a role as Head of Digital & Client Services - EMEA Director for one year. She also worked as Private Bank Client Services & Experience - Global Director from 2017 to 2021. Her work at Barclays involved enhancing client experiences and implementing digital solutions.
Career at Thomson Reuters
Loredana Magri Hormuth worked at Thomson Reuters from 2001 to 2010, where she held multiple roles. She began as an Account Manager, then transitioned to Content Manager, and later became Customer Service Manager for Italy and Greece. Additionally, she served as Change & Implementation Manager EMEA - Director. Her tenure at Thomson Reuters focused on client service and operational improvements.
Educational Background
Loredana Magri Hormuth has an extensive educational background in economics. She studied at Università Bocconi, earning a Laurea from 1990 to 1996. She then attended The London School of Economics and Political Science (LSE), where she achieved an MSc in Economics from 1998 to 1999. Additionally, she was a visiting student at Stockholm University, focusing on International Economics.
Initiatives and Innovations
At Lombard Odier Group, Loredana Magri Hormuth launched the 'Re-Think Support' initiative, aimed at redefining service standards and operating models by leveraging artificial intelligence. This initiative reflects her strategic focus on enhancing client services and improving operational efficiency within the organization.