Louise Raluy
About Louise Raluy
Louise Raluy is an Account Relationship Manager at Lombard Odier Group, specializing in CRM for BPO clients. She has a diverse background in project management and client solutions, with experience in various companies across France and Switzerland.
Work at Lombard Odier
Louise Raluy has been employed at Lombard Odier Group as an Account Relationship Manager (CRM BPO Clients) since 2021. In this role, she is responsible for managing client relationships and ensuring effective communication between the bank and its partners. Her work involves coordinating internal teams across development, production, and support to address partner change requests. She also plays a significant role in creating the roadmap for the evolution of the G2 banking platform in collaboration with partner banks.
Previous Experience
Before joining Lombard Odier, Louise Raluy held several positions in various organizations. She worked at Dathena as a Client Solution Analyst for eight months in 2020. Prior to that, she served as a Consultant in Private Banking at Capgemini from 2018 to 2020. Her earlier roles include working as a Chef projet junior at La Banque Postale from 2016 to 2018, and as a Business Intelligence intern at SUEZ in 2016. Additionally, she briefly worked at Destination Jeux in 2015.
Education and Expertise
Louise Raluy has a solid educational background in information management. She earned a Master in Méthodes Informatiques Appliquées à la Gestion des Entreprises from Université de Bordeaux, where she studied from 2016 to 2018. Prior to that, she obtained a Licence in the same field from the same university in 2016. Her foundational studies include a DUT in Informatique from IUT Informatique (2013-2015) and a Baccalauréat scientifique from Lycée Saint Genès (2009-2011).
Project Management and Coordination
In her career, Louise Raluy has demonstrated strong project management skills. She coordinated the implementation of ESG regulations and ensured compliance with ESMA regulations for a partner's website. Additionally, she developed and led a project to evaluate partner satisfaction, which enhanced client relationship management. Her ability to collaborate with various teams has been a key aspect of her roles, particularly in addressing partner change requests.