Ashley Edmonds
About Ashley Edmonds
Ashley Edmonds is a Product Support Specialist at London Computer Systems, where she has worked since 2020. She has a background in technology support, having previously held positions at West Clermont Local School District and Apple, where she developed strong customer service and problem-solving skills.
Work at London Computer Systems
Ashley Edmonds has been employed at London Computer Systems as a Product Support Specialist since 2020. In this role, she provides technical assistance and support for various products, ensuring customer satisfaction and product functionality. Her responsibilities include troubleshooting issues, guiding users through product features, and resolving technical problems efficiently.
Previous Experience in Education and Technology
Prior to her current position, Ashley worked at West Clermont Local School District as a Computer Technician from 2019 to 2020. In this role, she managed and maintained computer systems within the educational environment. Additionally, she served as a School Community Coordinator with Cincinnati Public Schools, where she facilitated communication and support for the school community.
Career at Apple
Ashley Edmonds has extensive experience at Apple, where she held multiple roles. She worked as a Family Room Specialist from 2010 to 2017, focusing on customer engagement and support. Additionally, she served as a Genius from 2015 to 2017 in the Greater Grand Rapids, Michigan area, providing technical support and solutions to customers. Her experience at Apple also includes a role as a sales specialist, enhancing her customer service skills.
Certifications and Skills
Ashley holds the Apple Certified Macintosh Technician (ACMT) certification, which demonstrates her technical expertise in Apple products. She possesses strong skills in customer service, detail orientation, and problem-solving, which are essential in her roles within technical support and education.