Heidi Malburg
About Heidi Malburg
Heidi Malburg is an experienced Account Manager at London Computer Systems in Cincinnati, Ohio, where she has worked since 2019. With a diverse background in education and technology, she has held various roles, including Product Support Specialist and Owner of Mary Kay Cosmetics Inc.
Work at London Computer Systems
Heidi Malburg has been employed at London Computer Systems since 2018, initially serving as a Product Support Specialist before transitioning to the role of Account Manager in 2019. In her current position, she utilizes her analytical and communication skills to manage client relationships and support their needs. Her experience in this role spans over five years, during which she has developed a strong understanding of the company's products and services, contributing to client satisfaction and retention.
Previous Employment Experience
Prior to her tenure at London Computer Systems, Heidi Malburg held various positions that contributed to her diverse skill set. She worked at the Warren County Career Center as a Substitute Instructor and Secretary from 2013 to 2018. Additionally, she served as a Network Systems Engineer at Kelly Services for a brief period in 1998. Her experience also includes roles at Athleta as a Retail Sales Specialist and at Perot Systems Corp in multiple capacities, including Lotus Notes Administrator and Senior Site Support Analyst.
Education and Expertise
Heidi Malburg studied at Oakland University, where she focused on Management Information Systems (MIS) and earned her Bachelor of Science degree. Her educational background has equipped her with the knowledge necessary to navigate complex software systems and effectively educate users. This expertise has been evident throughout her career, particularly in her ability to teach and support clients in understanding new software products.
Achievements in Sales and Business Management
Heidi has demonstrated significant success in sales and business management, particularly as an Owner and Independent Sales Director at Mary Kay Cosmetics Inc. since 1995. Over her 29 years in this role, she achieved a top 3 percent ranking in a sales business for 14 consecutive years while managing operations from home. This achievement highlights her exceptional sales capabilities and her ability to manage a successful business across multiple states, including Florida, Michigan, and Ohio.
Client Interaction and Support Experience
Heidi Malburg possesses extensive experience in client interaction and support, particularly within the automotive industry. Her roles have involved direct engagement with clients across various platforms and software applications. She has successfully educated users on new software products, showcasing her ability to learn complex systems and communicate effectively with clients to enhance their understanding and usage of technology.