Kimberly Cabreja
About Kimberly Cabreja
Kimberly Cabreja is a Customer Success Specialist III at London Computer Systems, where she has worked since 2021. She has a diverse background in customer support and technical roles, including previous positions at The VOID and Cinépolis.
Current Role at London Computer Systems
Kimberly Cabreja serves as a Customer Success Specialist III at London Computer Systems, a position she has held since 2021. In this role, she manages a portfolio of over 15 accounts, focusing on developing trusted-advisor relationships to assist customers in achieving their business goals. She acts as the main point of contact for escalations, proactively addressing and resolving issues for clients. Her responsibilities include ensuring customer satisfaction and facilitating effective communication between clients and the company.
Previous Experience at London Computer Systems
Prior to her current position, Kimberly held multiple roles at London Computer Systems. She worked as a Product Support Specialist from 2020 to 2021, where she provided technical support and solutions to clients. Additionally, she served as a Premium Support Specialist for five months in 2021, focusing on high-level customer support. Her experience in these roles contributed to her expertise in customer success and technical troubleshooting.
Experience at The VOID
Kimberly Cabreja worked at The VOID in various capacities from 2019 to 2020. She began as a Service Technician in Orlando, Florida, where she worked for six months before moving to Atlanta, Georgia, to serve as a Lead Technician for five months. Additionally, she held the position of Tech Guardian for 11 months. In her roles at The VOID, she gained valuable experience in technical support and customer service.
Educational Background
Kimberly studied at Polk State College, where she earned an Associate of Arts degree in Theatre/Theater from 2015 to 2016. Prior to that, she completed her high school education at Ridge Community High from 2012 to 2015. Her educational background has provided her with skills that complement her professional roles in customer service and technical support.
Early Career Experience
Before her roles in technical support, Kimberly worked in customer service positions. She was a Concierge at Cinépolis from 2015 to 2017, where she assisted guests with their needs. Additionally, she worked as a Smile Maker at Twistee Treat USA for eight months in 2015. These early experiences helped her develop strong customer service skills that she applies in her current position.