Patrick O'hearn
About Patrick O'hearn
Patrick O'hearn serves as the Director of Support & IT Services at London Computer Systems, a position he has held since 2021. With a strong background in channel partner management and customer support, he has significantly improved the support experience for Rent Manager users globally.
Work at London Computer Systems
Patrick O'hearn has been serving as the Director of Support & IT Services at London Computer Systems since 2021. In this role, he has focused on enhancing the customer support experience for Rent Manager users across various international markets. Prior to his current position, he worked as a Senior Channel Partner Manager from 2016 to 2021, where he was responsible for managing channel partnerships. He began his tenure at London Computer Systems as a Sales Representative – Team Lead from 2011 to 2016, contributing to sales strategies and team leadership.
Education and Expertise
Patrick O'hearn earned his Bachelor of Business Administration (BBA) with a focus on Operations Management from the University of Cincinnati Carl H. Lindner College of Business. His educational background provides a solid foundation for his roles in support and IT services, as well as channel partner management. His expertise includes integrating IT services with customer support to improve operational efficiency.
Background
Before joining London Computer Systems, Patrick O'hearn worked at Sam's Club as an Assistant Manager from 2004 to 2011. This experience contributed to his management skills and understanding of customer service dynamics. His career path reflects a consistent focus on support and operational roles, leading to his current position in IT services.
Achievements
During his time at London Computer Systems, Patrick O'hearn has played a significant role in enhancing customer support systems. He has been instrumental in streamlining operations by integrating IT services with customer support. His leadership in channel partner management has also contributed to the company's growth and efficiency in service delivery.