Folarin K.
About Folarin K.
Folarin K. is a Product Support Specialist at Lone Wolf Technologies, with a background in customer support and business development. He has held various roles in companies such as Opera Software and Mtech Communications Plc, and holds an MBA and a BSc in Construction Engineering from the University of Lagos.
Work at Lone Wolf Technologies
Folarin K. has been employed at Lone Wolf Technologies as a Product Support Specialist since 2019. In this role, he is responsible for providing technical support and assistance to clients, ensuring their needs are met effectively. His experience in product support contributes to the overall customer satisfaction and operational efficiency of the company. Lone Wolf Technologies is known for its innovative solutions in the real estate industry, and Folarin's role is integral to maintaining high standards of service.
Previous Experience in Customer Support
Prior to his current position, Folarin K. worked at Mtech Communications Plc, where he held two roles. He served as Customer Technical Support from 2007 to 2010 and then advanced to Head of Customer Technical Support from 2010 to 2012. His responsibilities included managing customer inquiries and leading a team to enhance service delivery. Additionally, he worked at Opera Software from 2017 to 2018, focusing on Business Development and Customer Success, which further solidified his expertise in customer relations.
Education and Expertise
Folarin K. holds a Master of Business Administration (MBA) from the University of Lagos, which he completed from 2014 to 2015. He also earned a Bachelor of Science (BSc) in Construction Engineering from the same institution, studying from 2003 to 2008. His educational background provides him with a solid foundation in business principles and technical knowledge, enhancing his capabilities in product support and customer service.
Career Development in Telecommunications
Folarin K. has significant experience in the telecommunications sector, having worked at Airtel Nigeria as a Product Manager for Growth and Partnerships from 2012 to 2017. This role involved developing strategies to enhance product offerings and foster partnerships. His career in telecommunications began at Mtech Communications Plc, where he developed his skills in customer support and technical assistance, laying the groundwork for his future roles.