Melissa Ullrich
About Melissa Ullrich
Melissa Ullrich is a Technical Support Specialist with extensive experience in customer support within the digital entertainment industry. She currently works at AppLovin as a Senior Customer Support Operations Specialist and has held various roles at notable companies such as Blizzard Entertainment and Toastmasters International.
Current Role at AppLovin
Melissa Ullrich serves as a Senior Customer Support Operations Specialist at AppLovin, a position she has held since 2021. Based in Las Vegas, Nevada, she has contributed to the company's customer support operations for three years. Her role involves managing customer inquiries and ensuring efficient support processes within the digital entertainment industry.
Experience at Lone Wolf Technologies
Melissa Ullrich has been working as a Technical Support Specialist at Lone Wolf Technologies since 2020. In this role, she applies her extensive knowledge of customer support and technical solutions to assist clients effectively. Her experience in the industry enhances her ability to address customer needs and provide timely resolutions.
Professional Background in Customer Support
Melissa Ullrich has a diverse background in customer support, having worked at several prominent companies. She was a Quality Control Customer Service Representative at Blizzard Entertainment for eight years, where she also held roles as a Senior Customer Support Representative and Game Master. Additionally, she served as a Customer Support Manager at SG Interactive, Inc. and as an Outsource Support Lead at Carbine Studios.
Educational Qualifications
Melissa Ullrich studied Information Technology at the University of Phoenix in Costa Mesa, California, where she earned an Associate of Arts (A.A.) degree from 2012 to 2014. She also attended Orange Coast College, focusing on Computer and Information Sciences and Support Services. Her educational background supports her technical expertise in the customer support field.
Expertise in Digital Entertainment
Melissa Ullrich possesses expertise in both free-to-play (F2P) and subscription-based games, which informs her approach to customer support. Her experience in leveraging CRM and SaaS directions within the digital entertainment industry enables her to effectively address customer needs and enhance service delivery.