Shelby Magee
About Shelby Magee
Shelby Magee is a Renewals Associate at Lone Wolf Technologies, where she specializes in assisting brokers with software enhancements and contract renewals. She has a background in customer service and research, having previously worked at organizations such as LCBO and Frontier College.
Work at Lone Wolf Technologies
Shelby Magee has been employed at Lone Wolf Technologies as a Renewals Associate since 2021. In this role, she specializes in assisting brokers and brokerages with software enhancements and contract renewals. Shelby has demonstrated her ability to manage customer relationships effectively, consistently closing over 100 customer cases each month. Her work focuses on ensuring timely and effective customer support, contributing to the operational efficiency of the organization.
Previous Experience
Before joining Lone Wolf Technologies, Shelby Magee held various positions that contributed to her professional development. She worked as a Customer Service Representative at LCBO from 2015 to 2021, where she gained valuable experience in customer interactions. Prior to that, she served as a Researcher at Frontier College / Collège Frontière for six months in 2017, collaborating on outreach communications campaigns. Additionally, she worked as a Front Office Supervisor at Leon's Furniture for nine months in 2013 and as a Student Researcher at York University from 2016 to 2020.
Education and Expertise
Shelby Magee holds an Honours Bachelor of Arts in Anthropology from York University, which she completed from 2014 to 2018. She furthered her education by obtaining a Master's Degree in Social Anthropology from the same institution, studying from 2018 to 2020. Her academic background provides her with a strong foundation in qualitative and ethnographic research methods, enhancing her understanding of consumer behavior and market strategies.
Skills and Tools Utilized
In her current role and previous positions, Shelby Magee utilizes a variety of software tools to enhance customer service and operational efficiency. She is proficient in Salesforce, Mitel Connect, Microsoft Teams, Excel, and Outreach. These tools support her in managing customer interactions and improving response times, which are critical in her role as a Renewals Associate.