Brian Olson, MBA
About Brian Olson, MBA
Brian Olson is the Vice President of Client Experience at Long View Systems, where he has worked since 2022. He has extensive experience in customer service and management, having held various roles at companies such as Navakai, Inc., All Covered, and Hewlett-Packard.
Work at Long View Systems
Brian Olson has served as the VP Client Experience at Long View Systems since 2022. In this role, he champions excellence in customer service delivery, ensuring alignment with the company's core values of Integrity, Competence, Value, and Fun. He collaborates with the Denver Branch leadership team to develop and execute branch strategies, focusing on enhancing client experiences. Prior to his current position, he worked as a Client Success Manager at Long View Systems from 2021 to 2022.
Previous Experience in Customer Support and Management
Before joining Long View Systems, Brian Olson held several positions that contributed to his expertise in customer support and management. He worked at Navakai, Inc. as Support Services Manager from 2012 to 2017 and as Project Services Manager from 2017 to 2018. Additionally, he served as the National Remote Support Center Manager at All Covered from 2018 to 2021. His experience spans various roles that emphasize process improvement and customer service excellence.
Education and Expertise
Brian Olson earned a Master of Business Administration (M.B.A.) in IT Management from Western Governors University, completing his studies from 2015 to 2016. He also holds a Bachelor of Science in Computer Information Systems from Denver Technical College, which he attended from 1987 to 1994. His educational background, combined with extensive professional experience, equips him with the skills necessary for his current leadership role.
Career Background
Brian Olson's career spans over two decades, beginning with his role as Engineer III at Hewlett-Packard from 2000 to 2006. He has held various positions in different organizations, including Standard & Poor's as Call Center Systems Manager from 1998 to 2000 and Navakai, Inc. as Sr. Business Analyst from 2010 to 2012. His diverse background in technology and management has shaped his approach to client experience and service delivery.