Bryan Kwan
About Bryan Kwan
Bryan Kwan is the Team Lead of the Service Desk at Long View Systems in Calgary, Alberta, where he has worked since 2021. He has a background in operational management and has developed effective hiring practices and training materials to reduce team member attrition.
Work at Long View Systems
Bryan Kwan has been employed at Long View Systems as the Team Lead for the Service Desk since 2021. In this role, he oversees operational projects that focus on recruiting, training, development, and equipment purchasing. His leadership is aimed at enhancing the efficiency and effectiveness of the service desk team. Bryan's contributions are integral to the overall performance of the service desk, ensuring that it meets the needs of clients and aligns with the company's objectives.
Education and Expertise
Bryan Kwan studied at Mount Royal University, where he earned a Certificate of Science from 1999 to 2001. This educational background has provided him with foundational knowledge and skills relevant to his career in operations and team management. His expertise includes developing hiring practices and training materials that have effectively reduced team member attrition, showcasing his commitment to team stability and development.
Background in Operations Management
Prior to his current role, Bryan Kwan held various positions that contributed to his extensive background in operations management. He served as Operations Manager at viiz from 2017 to 2019, where he managed operational processes. Before that, he worked at TELUS as Team Manager from 2006 to 2015, gaining significant experience in team leadership. He also held the position of Customer Care Team Lead at Emerson Automation Solutions from 2019 to 2021, further enhancing his operational expertise.
Advisory Role in Operational Performance
In his current position, Bryan Kwan advises senior leadership on operational performance matters that impact company profitability. His insights and recommendations are based on his extensive experience in team management and operational processes. This advisory role underscores his ability to analyze performance metrics and contribute to strategic decision-making within the organization.