Felicia Buckingham, Itil V3 Expert
About Felicia Buckingham, Itil V3 Expert
Felicia Buckingham is a Technical Business Analyst and OCM Specialist with extensive experience in IT service management and customer engagement. She has held various roles in the technology sector, including positions at Quorum Information Technologies and CNOOC International, and has achieved certifications such as ITIL v3 Expert and RYT 200 Certified Yoga Instructor.
Work at Long View Systems
Felicia Buckingham has been employed at Long View Systems since 2021, serving as a Technical Business Analyst and OCM Specialist. In this role, she focuses on business analysis and organizational change management, contributing to the company's objectives in Calgary, Alberta, Canada. Her responsibilities include engaging with clients to understand their needs and implementing solutions that enhance operational efficiency.
Previous Experience at CNOOC International
Prior to her current position, Felicia Buckingham worked at CNOOC International for 11 years, from 2009 to 2020, as an IT Service Management Professional. During her tenure, she developed expertise in IT service management, contributing to the improvement of service delivery and client satisfaction in the Calgary, Canada Area.
Career Background in IT and Education
Felicia Buckingham has a diverse career background in IT, having held various roles such as Network Delivery Supervisor at Quorum Information Technologies and Implementation Manager at Replicon. She has also served as the Director of Student Services at the Academy of Learning College. Her educational background includes studies at the Academy of Learning, University of Manitoba, and University of Oxford - Said Business School.
Certifications and Professional Development
Felicia Buckingham holds several certifications that enhance her professional qualifications. She achieved the ITIL v3 Expert certification from Global Knowledge between 2015 and 2018. Additionally, she is a RYT 200 Certified Yoga Instructor, having completed her training at The Yoga Studio College of Canada from 2016 to 2017. These certifications reflect her commitment to continuous learning and professional development.
Skills and Expertise
Felicia Buckingham possesses extensive experience in customer engagement, software implementation, and IT client services. Her solutions-oriented team player attitude enables her to adapt to changing priorities effectively. She has a strong commitment to quality, which drives her work ethic and results in successful project outcomes.