Laura Diaz Onate
About Laura Diaz Onate
Laura Diaz Onate serves as a Technical Lead at Long View Systems in Calgary, Alberta, where she has worked since 2020. She has a diverse background in event planning, journalism, and communications, supported by degrees in Journalism and Business and Institutional Communications.
Work at Long View Systems
Laura Diaz Onate has been serving as a Technical Lead at Long View Systems since 2020. In this role, she is responsible for managing client relationships through daily communication via emails and Teams meetings. She focuses on ensuring effective client engagement and satisfaction. Additionally, Laura is involved in the creation and updating of Knowledge Base Articles (KBAs) in Remedy software, which enhances the company's documentation resources. Prior to her current position, she worked as a Systems Consultant at Long View Systems from 2019 to 2020.
Education and Expertise
Laura Diaz Onate holds a Bachelor’s Degree in Journalism from Universitat Internacional de Catalunya, which she completed from 2010 to 2013. She also earned a Master of Arts in Business and Institutional Communications from Universitat Autònoma de Barcelona, studying from 2013 to 2015. Laura has achieved the SC-900 Microsoft Security, Compliance, and Identity Fundamentals certification, indicating her commitment to expanding her knowledge in the security area. Her educational background supports her expertise in communication and technical leadership.
Background
Laura has a diverse professional background that spans various roles in communication and event management. She began her career as a Junior Executive at MANIFESTA Comunicació Corporativa in 2015. She then worked as an Event Planner and Communications Specialist at PCatS Comunicació in the same year. Laura has also held positions such as Journalist at REAL ESCUELA DE AVICULTURA and Assistant Events Coordinator at Waymarker Hospitality. Her experience includes managing inventory and office support at Decor & More Inc.
Achievements
Throughout her career, Laura Diaz Onate has contributed to the development and onboarding of team members by training and guiding new agents. She has utilized Power BI for extracting and presenting data, which is integral to her role as a Business Analyst. This capability allows her to create weekly and monthly reports that support decision-making processes. Her involvement in enhancing documentation resources through KBAs in Remedy software reflects her commitment to improving operational efficiency.