Luis Lima
About Luis Lima
Luis Lima serves as the End User Experience Practice Lead at Long View Systems, where he has worked since 2017. With extensive experience in service operations and business development, he focuses on enhancing customer success in the Canadian market.
Work at Long View Systems
Luis Lima has served as the End User Experience Practice Lead at Long View Systems since 2017. In this role, he focuses on enhancing customer success through tailored service offerings in the Canadian market. He collaborates with Sales and Partners in the Ontario region to develop and sell End User Support Services. Additionally, he leads the development of Global Services Desk and On-Site Services, contributing to the overall strategy and execution of the End User Experience Practice.
Previous Experience at Compugen
Before joining Long View Systems, Luis Lima held multiple positions at Compugen. He served as the Director of Service Offerings & Business Development for four months in 2016. Prior to that, he worked as the Director of Dispatch Services from 2009 to 2016, where he managed service delivery operations. Additionally, he was the National Operations Director from 2005 to 2009, overseeing national service operations.
Career Background in Service Operations
Luis Lima has extensive experience in service operations, having worked at SHL Systemhouse, MCI Worldcom, EDS Innovations, and NexInnovations. He served as the Director of Service Operations from 1998 to 2004 and as the Manager of Service Operations from 1996 to 1998. His roles involved overseeing service delivery and operational management, contributing to his expertise in the field.
Education and Expertise
Luis Lima studied at George Brown College, where he earned a Diploma in Electronics Engineering Technician. He also attended York University, specifically the Schulich School of Business. His educational background supports his focus on enhancing customer success and developing service offerings in the technology sector.