Michelle Rowland
About Michelle Rowland
Michelle Rowland is the Team Lead of the Global Service Desk at Long View Systems in Calgary, Alberta, where she has worked since 2019. With 15 years of customer service experience and a background in various roles, she excels in creative problem solving and effective communication.
Work at Long View Systems
Michelle Rowland has been employed at Long View Systems since 2019, serving as the Team Lead for the Global Service Desk. In this role, she oversees operations and ensures the delivery of high-quality support services. Her tenure at Long View Systems has been marked by her ability to manage diverse teams and enhance service delivery in a fast-paced environment. Based in Calgary, Alberta, she has contributed to the company's commitment to providing exceptional IT support.
Previous Employment Experience
Before joining Long View Systems, Michelle Rowland held various positions across different industries. She worked as a Delivery Driver at SPUD.ca from 2017 to 2018, and as a Housekeeping Supervisor at Heather Mountain Lodge from 2016 to 2017. Additionally, she served as a Child Care Assistant at Kicking Horse Mountain Resort in 2016 and completed a summer internship as a Residential Markets Summer Student at ENMAX in 2013. These roles have equipped her with a diverse skill set and extensive customer service experience.
Education and Expertise
Michelle Rowland studied at the University of Calgary from 2007 to 2012, where she gained foundational knowledge in her field. In 2019, she completed the Junior IT Analyst Program at NPower Canada, focusing on Information Technology. This educational background has provided her with the technical skills necessary to excel in her current role and adapt to various challenges in the IT service industry.
Customer Service Experience
With 15 years of experience in customer service, Michelle Rowland has developed a strong focus on compassionate understanding and anticipatory service measures. Her extensive background in customer-facing roles has enhanced her ability to communicate effectively and solve problems creatively. This experience is reflected in her current position, where she leads a team dedicated to providing exceptional service to clients.
Professional Development and Skills
Michelle Rowland actively seeks new learning opportunities to apply her experience across multiple industries. She has developed a strong ability to work with diverse personalities, which enhances her skills in creative problem solving and effective communication. Her commitment to professional growth is evident in her continuous pursuit of knowledge and improvement in her field.