Mike Roy
About Mike Roy
Mike Roy is a Messaging Administrator at Long View Systems in Calgary, Alberta, Canada, where he has worked since 2021. He has extensive experience in IT support, project management, and client communication, having previously held roles at Kismet Solutions Inc. for six years as a Technical Analyst and three years as a Senior Technical Analyst.
Work at Long View Systems
Mike Roy has been employed at Long View Systems as a Messaging Administrator in Integrated Global Services since 2021. His role involves managing messaging systems and ensuring their integration within global services. Based in Calgary, Alberta, Canada, he has contributed to the company's operations for three years, focusing on enhancing communication and collaboration tools for clients.
Previous Experience at Kismet Solutions Inc.
Prior to his current position, Mike Roy worked at Kismet Solutions Inc. for a total of nine years. He served as a Technical Analyst in Hosted and Managed Services from 2012 to 2018, followed by a role as Senior Technical Analyst and Process Development from 2018 to 2021. His responsibilities included supporting virtualization technologies and managing mobile endpoints, as well as providing technical solutions to clients.
Education and Expertise
Mike Roy studied at the Southern Alberta Institute of Technology (SAIT) from 1996 to 1998, where he earned a degree in Computer Engineering Technology. His education covered various subjects, including Electronics, Digital Logic, Programming, Networking, and PC hardware. This academic background has equipped him with the foundational knowledge necessary for his roles in IT and technical support.
Technical Skills and Experience
Mike Roy has developed a diverse skill set throughout his career. He has experience in IT security, VPNs, and backup devices/services, as well as supporting multi-site business networks and various security appliances. Additionally, he has some familiarity with Linux systems and has been involved in project management, focusing on end user training and technical evaluations.
Training and Communication Skills
Throughout his career, Mike Roy has honed his people skills, particularly through his work in the small business market. He is adept at quickly assessing client needs and effectively communicating solutions. He has conducted small group training sessions for both IT and non-technical staff, demonstrating his ability to convey complex information in an accessible manner.