Pushpinder Singh
About Pushpinder Singh
Pushpinder Singh is a Service Desk Lead with extensive experience in IT operations and stakeholder management. He has worked at various organizations, including Genpact and Long View Systems, and holds multiple diplomas and a bachelor's degree in computer-related fields.
Work at Long View Systems
Pushpinder Singh has been serving as the Service Desk Lead at Long View Systems since 2021. In this role, he is responsible for overseeing service desk operations and managing a team of resources. His duties include handling procurement and application product support for premium applications through various communication channels such as calls, chats, and emails. He also focuses on KPI and SLA management to ensure service quality and operational efficiency.
Previous Experience at Genpact Headstrong Capital Markets
Prior to his current position, Pushpinder Singh worked at Genpact Headstrong Capital Markets as a Senior Team Lead from 2017 to 2020. During his three years in this role, he was based in Noida, Uttar Pradesh, India. His responsibilities included managing stakeholder interactions and conducting weekly leadership strategy and operations reviews.
Career Background in IT Operations
Pushpinder Singh has a diverse background in IT operations. He began his career at Genpact as a Management Trainee in IT Operations Management from 2015 to 2016. He then progressed to a Senior Technical Associate role at Genpact from 2010 to 2015. Additionally, he worked at Publicis Sapient as a Senior Associate L2 - Supervisor for six months in 2017.
Education and Technical Expertise
Pushpinder Singh has a solid educational foundation in technology. He studied Computer Software Engineering at the National Institute of Information Technology, earning a Diploma of Education from 2007 to 2010. He also completed a Diploma in Computer Hardware Technology at Guru Gobind Singh Indraprastha University in 2003. His technical expertise includes infrastructure support skills in Active Directory, Exchange Management Console, SQL, SharePoint, and Emobility.
Achievements in Team Management
In his role as Service Desk Lead, Pushpinder Singh successfully managed a team of 12 resources across multiple locations while working for Price Waterhouse Coopers. His experience in team management and operations has contributed to his ability to ensure high-quality service delivery and operational efficiency.