Sean Grace Wood
About Sean Grace Wood
Sean Grace Wood serves as the Technical Lead for the Global Service Desk at Long View Systems in Calgary, Alberta, where he has worked since 2019. He has a solid background in networking and service desk operations, focusing on troubleshooting and managing diverse service requests.
Work at Long View Systems
Sean Grace Wood has been employed at Long View Systems since 2018. He currently holds the position of Technical Lead for the Global Service Desk, a role he has occupied since 2019. In this capacity, he oversees Tier 1 support across various digital environments, ensuring consistent service levels for multiple clients. Prior to his current role, he served as a Systems Consultant within the Global Service Desk for one year. His experience at Long View Systems has contributed to his expertise in service desk operations and networking.
Education and Expertise
Sean Grace Wood studied at Selkirk College, where he earned an Associate of Arts and Sciences (AAS) degree in General Studies from 2015 to 2016. He furthered his education at the Southern Alberta Institute of Technology (SAIT), obtaining an Information Technology Diploma in Network Systems from 2016 to 2018. His educational background provides a solid foundation for his technical skills, particularly in networking and service desk operations.
Background
Sean Grace Wood has a strong background in networking and service desk operations. His experience includes a focus on troubleshooting and handling diverse service requests, which has been essential in his roles at Long View Systems. He actively seeks opportunities to enhance his IT skills and tools, demonstrating a commitment to professional development and effective problem-solving in his field.
Career Progression
Sean Grace Wood's career at Long View Systems began in 2018 as a Systems Consultant for the Global Service Desk. After one year in that role, he transitioned to the position of Technical Lead, where he has been for the past five years. This progression highlights his growth and increasing responsibilities within the organization, reflecting his capabilities in managing service desk operations.