Steve Gietz
About Steve Gietz
Steve Gietz is a Team Lead at Long View Systems with extensive experience in desktop support and application management. He has a background in ITIL and Agile Project Management and has successfully led teams while maintaining high customer satisfaction.
Work at Long View Systems
Steve Gietz has been employed at Long View Systems since 2014, serving as a Team Lead for a decade in the Calgary, Canada Area. In this role, he oversees a team of desktop support technicians, managing escalations and ensuring high levels of customer satisfaction. He has maintained an impressive customer satisfaction average of 96%, reflecting his effective leadership and commitment to service excellence.
Previous Experience at IBM
Prior to his current position, Steve Gietz worked at IBM in various capacities. He served as the Desktop Support Team Lead for EnCana from 2012 to 2013 and for Alberta Health Services from 2013 to 2014, both in Calgary. His responsibilities included managing desktop support operations and leading teams to address client needs. Additionally, he worked as a Desktop Support Technician and Subject Matter Expert at IBM from 2008 to 2012.
Education and Certifications
Steve Gietz has a solid educational background in technology and project management. He studied Computer Science at The University of Lethbridge from 2005 to 2007. He achieved the ITIL Foundation certification in 2013 from EXIN, and later completed Agile Project Management training, earning the PMP Agile certification in 2019 through Simplilearn. Additionally, he obtained the Microsoft Certified Professional (MCP) certification in 2015 after studying Configuring Windows 8.1.
Application Product Owner Role
In his current role, Steve Gietz acts as the application product owner for SharePoint and Adobe Sign. He focuses on process automation, enhancing operational efficiency within the organization. His contributions include rebuilding and redesigning the company's SharePoint intranet in 2018, which improved collaboration and cohesion among different departments. He also assists other departments with onboarding new applications and services for internal use.