Umair Khan
About Umair Khan
Umair Khan is a Deskside Analyst at Long View Systems in Calgary, Canada, where he has worked since 2016. He has a background in technical solutions from Hewlett-Packard and holds a BSc(Hons) in GIS from Karachi University.
Work at Long View Systems
Umair Khan has been employed at Long View Systems since 2016, serving as a Deskside Analyst for eight years. His role involves providing technical support and assistance to clients, particularly in the Calgary, Canada area. Khan specializes in facilitating video conferences and remote access sessions, ensuring users have a seamless experience with technology. His expertise includes recommending and educating clients on the use of new technologies, which enhances their operational efficiency.
Previous Experience at Hewlett-Packard
Before joining Long View Systems, Umair Khan worked at Hewlett-Packard from 2012 to 2015 as a Technical Solutions Team Lead. In this position, he led a team in providing technical support and solutions to clients. His experience at Hewlett-Packard contributed to his skill set in managing incident and service request support activities at the second level, further preparing him for his current role.
Education and Expertise
Umair Khan studied at Karachi University from 2001 to 2006, where he earned a Bachelor of Science with Honors in Geographic Information Systems (GIS). His educational background provides him with a strong foundation in technology and data management. Khan's expertise includes recommending new technologies and educating clients on their implementation, which is a critical aspect of his current role.
Technical Support Skills
Umair Khan is experienced in handling both incident and service request support activities at the second level. His role as a Deskside Analyst requires him to address and resolve technical issues efficiently. Khan's skills in facilitating video conferences and remote access sessions are essential in providing effective support to users, ensuring they can utilize technology without interruption.