Vince Giunta
About Vince Giunta
Vince Giunta serves as the Technical Lead for the Toronto Service Desk at Long View Systems, where he has worked since 2014. He has a background in service support and holds a BComm in Marketing Management from Ryerson University.
Work at Long View Systems
Vince Giunta has served as the Technical Lead for the Toronto Service Desk at Long View Systems since 2014. In this role, he has been responsible for managing ticket queues and assigning tasks to ensure timely ticket completion. His position involves hosting both internal team meetings and client-specific meetings, which highlights his communication and organizational skills. Additionally, he performs quality assurance auditing through call and ticket reviews, maintaining high standards of service delivery. Giunta transitioned from a Systems Consultant role to his current position within one year, reflecting his adaptability and growth within the company.
Previous Experience at Toronto Hydro
Before joining Long View Systems, Vince Giunta worked at Toronto Hydro as a Service Support Analyst from 2010 to 2014. During his four years at Toronto Hydro, he gained valuable experience in service support, contributing to his technical expertise and understanding of service delivery processes. This role provided a foundation for his subsequent career advancements in technical leadership.
Education and Expertise
Vince Giunta studied Marketing Management at Ryerson University, where he earned a Bachelor of Commerce (BComm) degree from 2008 to 2012. His educational background in marketing management complements his technical skills, allowing him to approach service delivery with a customer-focused mindset. This combination of education and experience supports his role in managing service desk operations effectively.
Leadership and Analytical Skills
In his current role, Vince Giunta prepares monthly executive reports, showcasing his leadership and analytical skills. These reports are essential for tracking performance metrics and ensuring that the service desk meets its operational goals. His ability to analyze data and present findings to stakeholders demonstrates his proficiency in both leadership and analytical tasks.