Brittany Soinski
About Brittany Soinski
Brittany Soinski serves as the Manager of Onboarding at Loom, where she has worked since 2022. She has a diverse background in customer success and onboarding, with previous roles at companies such as Wrike, MURAL, and the Technology & Services Industry Association.
Work at Loom
Brittany Soinski has been serving as the Manager of Onboarding at Loom since 2022. In this role, she established Loom's Center of Excellence, which focuses on enhancing customer onboarding and success. She successfully led the Team Impact Discovery Program, resulting in a 57% increase in customer activation. Additionally, she designed and implemented Loom's Technical Implementation process, improving onboarding efficiency. Brittany also orchestrated Loom's live webinar program, which achieved high customer engagement, reflected in an average rating of 9.2 out of 10. She implemented data-driven measures to evaluate the success of onboarding programs, concentrating on metrics such as Time-to-Value and utilization rates.
Previous Experience
Before joining Loom, Brittany Soinski held various positions in customer success and management. She worked at Wrike as an Enablement Manager for Customer Success and Professional Services from 2019 to 2021. Prior to that, she was the Regional Advertising Director at The Daily Aztec from 2010 to 2012. Brittany also served as a Partner Success Manager at the Technology & Services Industry Association (TSIA) from 2014 to 2016, and as a Senior Customer Success Manager at Tracker for 10 months in 2016. Her experience also includes roles at MURAL and Environmental Testing Associates, contributing to her expertise in customer success and onboarding strategies.
Education and Expertise
Brittany Soinski earned her Bachelor of Arts (B.A.) in Journalism from San Diego State University, where she studied from 2008 to 2012. Her educational background has equipped her with strong communication and project coordination skills. Brittany's expertise lies in customer success management, onboarding processes, and change management. She has developed a comprehensive Change Management toolkit at Loom to support onboarding and customer success initiatives, demonstrating her commitment to improving customer experiences.
Achievements in Customer Success
Throughout her career, Brittany Soinski has made significant contributions to customer success initiatives. At Loom, she played a key role in rearchitecting the Sales to Customer Success Handoff Process, which improved transitions and customer experiences. Her leadership in the Team Impact Discovery Program led to a notable increase in customer activation rates. Brittany's focus on data-driven assessments of onboarding programs has helped streamline processes and enhance customer satisfaction.