Filipa Marcelo
About Filipa Marcelo
Filipa Marcelo is a Customer Experience Advocate at Loom, where she has worked since 2021. She holds a Licentiate degree in History from the University of Lisbon and has previous experience in customer support and sales.
Work at Loom
Filipa Marcelo has been employed at Loom since 2021, serving as a Customer Experience Advocate. In this role, she focuses on enhancing customer satisfaction and addressing client inquiries effectively. Her experience in customer service contributes to her ability to provide support and solutions tailored to user needs.
Previous Experience in Customer Support
Before joining Loom, Filipa worked at Dott as a Support Specialist Associate from 2020 to 2021. During her time at Dott, she developed skills in customer support and problem-solving, assisting customers in navigating the platform and resolving issues. Prior to that, she held a position as a Sales Assistant at O Boticário from 2014 to 2016, where she gained experience in retail and customer interaction.
Education and Expertise
Filipa Marcelo studied at the University of Lisbon, where she earned a Licentiate degree in History from 2011 to 2014. This academic background provided her with critical thinking skills and a strong foundation in research and analysis, which she applies in her professional roles.
Background
Filipa Marcelo is based in Portugal and has built her career primarily in customer service roles. Her work experience spans various sectors, including technology and retail, allowing her to develop a diverse skill set. She has a strong commitment to improving customer experiences and fostering positive relationships.