Rebecca Dulany
About Rebecca Dulany
Rebecca Dulany is a Senior Strategic Customer Success Manager at Loom, where she has worked since 2021. She has a background in customer success and account management, with previous roles at Scoop Technologies and Arc Worldwide.
Current Role at Loom
Rebecca Dulany serves as the Senior Strategic Customer Success Manager at Loom, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and driving strategic initiatives to ensure clients derive maximum value from Loom's offerings. Her experience in customer success enables her to build strong relationships with clients and address their needs effectively.
Previous Experience at Scoop Technologies, Inc.
Rebecca Dulany worked at Scoop Technologies, Inc. in various roles from 2016 to 2021. She started as a Customer Success Manager from 2016 to 2018, where she was responsible for managing customer relationships and ensuring successful product adoption. She then advanced to Team Lead, Enterprise Customer Success for 11 months in 2019, followed by a role as Regional Customer Success Director from 2020 to 2021, where she oversaw customer success strategies in the Chicago area.
Background in Account Management
Rebecca Dulany has a background in account management, having worked at Arc Worldwide/Leo Burnett. She served as a Senior Account Executive on the McDonald's account from 2014 to 2015 and as an Account Executive from 2013 to 2014. Her responsibilities included managing client relationships and coordinating marketing strategies for one of the largest global brands.
Experience in Retail Merchandising
Rebecca Dulany began her career in retail merchandising at Abercrombie & Fitch. She held the position of Assistant Merchant from 2010 to 2012 and then progressed to Associate Merchant from 2012 to 2013. In these roles, she was involved in product selection and inventory management, contributing to the overall merchandising strategy of the brand.
Education and Qualifications
Rebecca Dulany earned a Bachelor of Science degree in Business, with a focus on Marketing, from Miami University. This educational background has provided her with a solid foundation in business principles and marketing strategies, which she has applied throughout her career in customer success and account management.