Richenda Smith
About Richenda Smith
Richenda Smith is a Senior Strategic Customer Success Manager with extensive experience in the SaaS industry, particularly in Enterprise customer success. She has held various roles at companies such as Loom, Productboard, and Axiom Zen, demonstrating a strong commitment to client experience and collaboration.
Work at Loom
Richenda Smith currently serves as the Sr. Strategic Customer Success Manager at Loom, a position she has held since 2024. In this role, she focuses on enhancing customer experiences and driving strategic initiatives to support client success. Her responsibilities include collaborating with clients to ensure they derive maximum value from Loom's services.
Previous Experience in Customer Success
Richenda has extensive experience in customer success roles across various organizations. She worked as a Sr. Enterprise Customer Success Manager at Axiom Zen from 2020 to 2021 and previously served as an Enterprise Customer Success Manager from 2018 to 2020. Additionally, she held the position of Strategic Customer Success Manager - Enterprise at Productboard from 2021 to 2023, where she focused on enterprise-level client engagement.
Education and Expertise
Richenda studied at Langara College, where she earned a Diploma of Fine Arts from 2007 to 2009. She furthered her education at Emily Carr University of Art and Design, obtaining a Bachelor's Degree in Digital Communication and Media/Multimedia and General Fine Arts from 2009 to 2012. Her educational background complements her strong expertise in supporting SaaS businesses in the enterprise sector.
Certifications and Skills
Richenda holds several certifications that enhance her professional capabilities. She is FORCE Management Sales Training Certified and Franklin Covey Sales Training Certified, indicating her proficiency in sales management and strategies. Additionally, she is a Certified Scrum Master, which supports her project management and team leadership skills.
Career Background
Richenda's career includes various roles in customer success and management. Before her current position at Loom, she worked at Productboard, Axiom Zen, and Social Nature in different capacities, including Account Manager and Sr. Onboarding Specialist. Her diverse experience spans several years and includes significant contributions to client success and operational efficiency.