Stacy Justino
About Stacy Justino
Stacy Justino is a Customer Support Manager with a strong background in customer service and leadership. She emphasizes the importance of embracing discomfort for career success and has held various roles in customer support, including positions at Wistia and Loom.
Work at Loom
Stacy Justino has been serving as the Customer Support Manager at Loom since 2022. In this role, she focuses on enhancing customer experiences and improving support processes. Her leadership emphasizes the importance of communication and understanding customer needs. She applies her extensive background in customer support to foster a positive environment for both customers and team members.
Previous Experience at Wistia
Prior to her current position at Loom, Stacy worked at Wistia as the Director of Customer Happiness from 2018 to 2022. During her four years in this role, she was responsible for overseeing customer support strategies and ensuring high levels of customer satisfaction. Her experience at Wistia contributed to her skills in managing customer relationships and enhancing service delivery.
Career Background at Big Fish Games
Stacy Justino has a significant history with Big Fish Games, where she held multiple positions from 2008 to 2018. She started as a Customer Support Representative, then progressed to Customer Support Manager, and ultimately became Senior Manager of Customer Support. This trajectory highlights her ability to grow within an organization and develop effective support teams over a span of ten years.
Education and Expertise
Stacy earned her Bachelor's Degree in Communication and Media Studies, as well as English Language & Literature, from the University of Washington between 2000 and 2005. Her educational background provides a strong foundation for her roles in customer support and management, equipping her with essential communication skills and an understanding of media dynamics.
Leadership Philosophy
Stacy Justino advocates for embracing discomfort as a pathway to career success and mentorship. She emphasizes the value of taking risks and exploring innovative solutions in her professional approach. Known for building strong relationships, she challenges the status quo to foster a supportive and growth-oriented work environment.