Tessa Thorburn
About Tessa Thorburn
Tessa Thorburn is the Head of Customer Success at Loom, where she has worked since 2022. She has held various roles in customer success and strategy at companies such as Xactly Corp, SalesLoft, and Bext360.
Current Role at Loom
Tessa Thorburn serves as the Head of Customer Success at Loom, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring a positive experience for users of Loom's products. Her leadership contributes to the company's focus on customer engagement and satisfaction.
Previous Experience at Xactly Corp
Tessa Thorburn worked at Xactly Corp from 2013 to 2018, where she held multiple roles including Implementation Consultant and Solutions Consultant. During her four years at the company, she focused on providing solutions to clients and enhancing their experience with Xactly's offerings. Her time in the Greater Denver Area allowed her to develop a strong understanding of customer needs in the tech industry.
Career at SalesLoft
From 2019 to 2020, Tessa Thorburn was employed at SalesLoft as the Manager of Global Solutions. In this role, she managed global initiatives aimed at improving customer solutions and support. Her experience at SalesLoft further developed her skills in customer success and strategic management.
Education and Qualifications
Tessa Thorburn studied at the University of Oregon, where she earned a Bachelor of Science in Business Administration with a focus on Finance. Additionally, she studied at Universidad de Sevilla, where she achieved proficiency in Spanish. This educational background supports her roles in customer success and strategy.
Experience at Bext360 and Wipeys
Tessa Thorburn served as VP of Revenue & Strategy at Bext360 from 2018 to 2019, where she focused on revenue generation and strategic planning. She also acted as an Advisor for Wipeys from 2020 to 2023, contributing her expertise in customer success and business strategy during her three-year tenure.