Erica Kier
About Erica Kier
Erica Kier serves as the Senior Enterprise Merchant Onboarding at Loop, where she has worked since 2021. With a background in customer success and extensive experience in SaaS platform implementation, she has held various roles in organizations such as University of Phoenix and FreightPOP.
Current Role at Loop
Erica Kier holds the position of Senior Enterprise Merchant Onboarding at Loop, where she has been employed since 2023. In this role, she focuses on onboarding enterprise-level merchants, utilizing her expertise in customer engagement and support operations. Prior to her current title, she worked as Merchant Onboarding at Loop starting in 2021. Her responsibilities include ensuring a smooth onboarding process for new merchants and enhancing their experience with the platform.
Previous Experience in Customer Success
Before joining Loop, Erica Kier served as the Manager of Customer Success at FreightPOP from 2017 to 2021. In this capacity, she was responsible for overseeing customer support operations and ensuring client satisfaction. Her earlier experience includes a role as Senior Area Account Executive/Associate Manager at Pitney Bowes from 2000 to 2006, where she developed skills in customer relationship management.
Educational Background
Erica Kier studied at the University of Phoenix, where she earned a Bachelor's degree in Business and Human Resource Management. Her education provided her with a solid foundation in business principles and human resource strategies, which she applies in her professional roles.
Career Progression in Human Resources
Erica Kier has a background in human resources, having worked as HR Director at Horizon Technology from 2012 to 2017. In this role, she managed HR functions and contributed to organizational development. Her experience in HR complements her current focus on customer success and onboarding.
Expertise in SaaS Platforms
Erica Kier possesses extensive experience in the implementation of SaaS platforms, particularly in customer engagement and support desk operations. Her ability to operate effectively at both strategic and tactical levels enhances her contributions to her current role in merchant onboarding.