Kelli King
About Kelli King
Kelli King is a Technical Support Specialist with extensive experience in quality assurance and customer service across various roles in the financial and technology sectors. She holds a BA in Comparative Studies in Religion and a Certificate in Full Stack Web Development from The Ohio State University.
Current Role at Loop
Kelli King has been employed as a Technical Support Specialist at Loop since 2021. In this role, she emphasizes teamwork and customer service while delivering technology initiatives. Her responsibilities include providing technical assistance and support to users, ensuring effective communication, and resolving technical issues efficiently.
Previous Experience at BISYS Fund Services
Kelli King worked at BISYS Fund Services from 2002 to 2007, holding various positions. She started as a Shareholder Services Associate from 2002 to 2003, then advanced to Senior Dealer Services Associate from 2003 to 2005, and finally served as a Quality Assurance Analyst from 2005 to 2007. Her roles involved customer interaction and quality assurance processes.
Experience in Quality Assurance and IT Project Management
Kelli King has extensive experience in quality assurance and project management. She worked as a Quality Assurance Tester at Resource Interactive and e-Play, LLC in 2009. Additionally, she served as a BA/QA Analyst and IT Project Services Manager at Sedgwick from 2014 to 2021, where she contributed to both development and production support phases of the software development lifecycle.
Educational Background
Kelli King earned a Bachelor of Arts degree in Comparative Studies in Religion from The Ohio State University, where she studied from 1995 to 2001. She furthered her education by completing a Certificate in Full Stack Web Development at The Ohio State University College of Engineering from 2020 to 2021, which provided her with intensive training in web development.
Professional Skills and Focus
Kelli King possesses a strong background in both product definition and implementation phases of the software development lifecycle. She emphasizes teamwork and customer service in her roles, ensuring that technology initiatives meet user needs and expectations. Her diverse experience across various companies has equipped her with a comprehensive understanding of quality assurance and technical support.