Rachel Yu
About Rachel Yu
Rachel Yu is a Senior Merchant Success Manager at Loop, with a diverse background in customer success and digital marketing across various industries. She holds a Bachelor of Commerce from The University of British Columbia and has advanced technical skills in Excel and marketing automation tools.
Current Role at Loop
Rachel Yu serves as a Senior Merchant Success Manager at Loop, a position she has held since 2021. In this role, she focuses on enhancing merchant satisfaction and success through effective strategies and support. Her experience in customer success and digital marketing contributes to her ability to foster strong relationships with clients and drive positive outcomes.
Previous Experience in Customer Success
Prior to her current role, Rachel held several positions in customer success management. She worked at PathFactory from 2018 to 2020 and at Canopy Labs from 2017 to 2018. In these roles, she developed skills in client management and support, helping clients achieve their goals through tailored solutions.
Educational Background
Rachel studied at The University of British Columbia, where she completed a Bachelor of Commerce (B.Com.) with a focus on the Marketing Co-op program. Her education provided her with a strong foundation in marketing principles and business strategies, which she applies in her professional roles.
Technical Skills and Expertise
Rachel possesses advanced technical skills in Excel, including proficiency in Pivot Tables and VLOOKUPs. She is also skilled in HTML and CSS, and has expertise in various digital marketing tools and platforms, including Google Analytics, PPC, Facebook Ads, and marketing automation tools like Mailchimp and Campaign Monitor.
Entrepreneurial Experience
Rachel successfully bootstrapped and sold out her own e-Commerce company within six months. This experience highlights her entrepreneurial spirit and ability to navigate the complexities of starting and managing a business in the competitive e-commerce landscape.