Tywon Thomas
About Tywon Thomas
Tywon Thomas is a Member Services Care Specialist with extensive experience in customer service and insurance. He actively pursues IT certifications and has served in the United States Army Reserve for a decade.
Current Role at LOOP Car Insurance
Tywon Thomas serves as a Member Services Care Specialist at LOOP Car Insurance. He has been in this role since 2024, contributing to customer support and service operations. His responsibilities include assisting members with inquiries and ensuring a high level of service quality.
Previous Experience in Customer Service
Before joining LOOP, Tywon Thomas held various positions in customer service roles. He worked as a Customer Care Representative at Farmers Insurance for six months in 2022 to 2023. Prior to that, he served as a Licensed Customer Service Agent at Kin Insurance for one year from 2023 to 2024. His experience in these roles has equipped him with skills in customer interaction and problem resolution.
Military Service and Current Reserve Role
Tywon Thomas has a decade of service in the United States Army Reserve, where he has held the position of Supply Specialist since 2014. His military background includes serving as a Team Leader in the US Army from 2011 to 2014. This experience has contributed to his leadership and organizational skills.
Education and IT Certifications
Tywon Thomas completed the Computer User Support Specialist program at ACI Learning, where he gained knowledge in hardware, software, networking, and security. He is actively pursuing CompTIA A+, Network+, and Security+ certifications to further enhance his IT skills and transition into an entry-level IT position.
Insurance Industry Expertise
Tywon Thomas possesses multiple insurance licenses, reflecting his broad expertise in the insurance field. His career includes roles at the United States Postal Service as a Postal Mail Clerk from 2016 to 2021 and as a Licensed Insurance Agent at TRANZACT from 2021 to 2022. This diverse experience has provided him with a solid foundation in customer service and insurance operations.