Adam Norcott
About Adam Norcott
Adam Norcott is a Merchant Success Manager for the Mid Market at Loop, where he has worked since 2023. He has a diverse background in customer success and recruitment, with previous roles at Betts and Backroads.
Current Role at Loop
Adam Norcott serves as the Merchant Success Manager for the Mid-Market segment at Loop. He has held this position since 2023, contributing to the company's efforts in enhancing merchant relationships and ensuring customer satisfaction. His role involves working closely with mid-sized merchants to optimize their experience and success within the Loop platform.
Previous Experience at Betts
Prior to his current role, Adam Norcott worked at Betts in various capacities. He was a Customer Success Manager from 2021 to 2023, where he focused on client engagement and retention strategies. He also held the position of Senior Customer Success Manager and Team Lead for four months in 2023, overseeing a team and driving customer success initiatives. Additionally, he worked as a Surge Recruiter and Senior Surge Recruiter in 2021, contributing to recruitment efforts in New York.
Background in Outdoor Leadership
Adam Norcott has experience in outdoor leadership, having worked with Backroads. He served as Camp Crew for three months in 2019 and later as a Leader from 2019 to 2020 for eight months. These roles involved managing camp operations and leading outdoor activities, showcasing his ability to work in dynamic environments.
Education and Academic Background
Adam Norcott earned a Bachelor’s Degree in Experience Industry Management from California Polytechnic State University-San Luis Obispo. His education provided him with a foundation in managing experiences within various industries, equipping him with skills applicable to his roles in customer success and management.
Experience with The Land Conservancy
Before entering the customer success field, Adam Norcott worked as a Stewardship Associate at The Land Conservancy of San Luis Obispo County from 2018 to 2019. In this role, he contributed to the organization's conservation efforts, gaining valuable experience in stewardship and community engagement.