Elvir H.
About Elvir H.
Elvir H. is a Sales Engineer at Loop Returns with extensive expertise in the Shopify ecosystem, responsible for training teams and managing complex prospect projects. He has a background in customer support and sales engineering roles at Shopify, ProntoForms, and SolarWinds MSP.
Work at Loop
Elvir H. serves as a Sales Engineer at Loop Returns since 2021. In this role, he has been instrumental in establishing the foundational Sales Engineering framework for the company. He manages multiple prospect projects, ensuring successful execution regardless of complexity. His responsibilities include conducting pilot prospect evaluations and providing technical assistance throughout the evaluation process. Elvir also creates comprehensive training materials that include sample exchanges, returns, analytics outputs, videos, and presentations, enhancing the team's understanding of Loop's capabilities.
Education and Expertise
Elvir H. possesses in-depth expertise within the Shopify and Shopify Plus ecosystem. His knowledge allows him to provide detailed insights into the platform's capabilities. He demonstrates expert proficiency with Loop's backend functions and integration capabilities with third-party logistics providers and warehouse management systems. Additionally, Elvir has a strong command of Loop's API, enabling him to explain detailed functionality from a granular perspective.
Background
Before joining Loop Returns, Elvir H. worked as a Senior Sales Engineer at ProntoForms from 2019 to 2021. His earlier experience includes a role as a Customer Support Specialist at Shopify from 2018 to 2019, where he gained valuable exposure to the Shopify platform. He also worked as an SDR for Strategic Accounts at SolarWinds MSP from 2016 to 2018. This diverse background in sales engineering and customer support has equipped him with the skills necessary to excel in his current position.
Achievements
Elvir H. has made significant contributions to Loop Returns by developing the Sales Engineering framework, which focuses on rules of engagement, content management, and cross-departmental collaboration. He trains the Sales team and broader teams on Loop, leveraging his extensive exposure to Shopify. His ability to prioritize and develop solution blueprints around key performance indicators for merchant success has been a key aspect of his role.