Erica Kier
About Erica Kier
Erica Kier serves as the Senior Enterprise Merchant Onboarding at Loop, where she has worked since 2022. With a background in customer success and extensive experience in SaaS platforms, she has held various roles in organizations such as Horizon Technology and FreightPOP.
Current Role at Loop
Erica Kier currently serves as Senior Enterprise Merchant Onboarding at Loop, a position she has held since 2023. In this role, she focuses on onboarding enterprise merchants, ensuring a smooth transition and integration into Loop's systems. Prior to her current title, she worked as Merchant Onboarding at Loop since 2021, accumulating three years of experience in this area. Her responsibilities include managing customer engagement and support desk operations, demonstrating her ability to operate effectively at both strategic and tactical levels.
Previous Experience in HR and Customer Success
Before joining Loop, Erica Kier held the position of HR Director at Horizon Technology from 2012 to 2017. In this role, she was responsible for overseeing human resources functions in Lake Forest, CA. Following her tenure at Horizon Technology, she worked as Manager of Customer Success at FreightPOP from 2017 to 2021. Her experience in customer success roles has contributed to her high-energy approach to leadership and customer engagement.
Background in Sales and Advisory Roles
Erica Kier has a diverse professional background that includes significant experience in sales and advisory roles. She worked at Pitney Bowes as Senior Area Account Executive/Associate Manager from 2000 to 2006, where she developed skills in client management and sales strategies. Additionally, she served as a Student Resource Advisor at the University of Phoenix from 2009 to 2012, providing support and guidance to students.
Education and Qualifications
Erica Kier earned her Bachelor's degree in Business and Human Resource Management from the University of Phoenix. This educational background has equipped her with the knowledge and skills necessary for her roles in human resources, customer success, and enterprise onboarding.
Expertise in SaaS Platforms
Erica Kier possesses extensive experience in implementing SaaS platforms, with a focus on enhancing customer engagement and support desk operations. Her expertise in this area is reflected in her current role at Loop, where she effectively manages onboarding processes for enterprise clients.