René Rinfret, MBA
About René Rinfret, MBA
René Rinfret is a Merchant Success Manager at Loop, specializing in enterprise solutions. With a background in tech sales and customer success, he has held various roles at companies like Hootsuite and Shopify, and holds an MBA from the UBC Sauder School of Business.
Current Role at Loop
René Rinfret serves as a Merchant Success Manager, Enterprise at Loop since 2023. In this role, he develops strategies that focus on return management, logistics, and post-purchase experiences to enhance e-commerce support for enterprise merchants. His expertise in customer success and tech enterprise sales informs his approach to helping clients optimize their operations.
Previous Experience in E-commerce
Prior to joining Loop, René Rinfret worked at Shopify as a Senior Merchant Success Manager for Large Accounts from 2021 to 2023. His responsibilities included managing relationships with key clients and ensuring their success on the platform. Before that, he held the position of Merchant Success Manager at Shopify for one year from 2020 to 2021. His earlier roles at Hootsuite included serving as an Account Executive and later as a Senior Account Manager.
Educational Background
René Rinfret earned a Master of Business Administration (MBA) from the UBC Sauder School of Business, completing the program from 2020 to 2021. He also holds a Bachelor of Applied Science (BASc) in Mechanical Engineering from The University of British Columbia, where he studied from 2009 to 2014. His educational background provides a solid foundation for his career in tech and enterprise sales.
Career Development in Sales
René Rinfret's career in sales began at Trane Technologies, where he worked as an Account Executive from 2014 to 2017. He then transitioned to Hootsuite, where he advanced from an Account Executive to a Senior Account Manager over a span of two years. His experience in these roles has contributed to his strong skills in customer success and enterprise sales.
Multicultural Background
René Rinfret has a multicultural background, being half Canadian and half Thai. He has lived in various countries, including Mali and Bangladesh, which has enriched his perspective and approach to working in diverse environments. This background supports his passion for helping others and enhances his ability to connect with clients from different cultural contexts.