Phil Laspina
About Phil Laspina
Phil Laspina serves as the Director of Customer Success at LotLinx, where he manages a team that contributes over 30% of the company's revenue and maintains a low churn rate. He has a background in economics and has played a significant role in the growth and transformation of the company since 2014.
Work at LotLinx
Phil Laspina has served as the Director of Customer Success at LotLinx since 2014. In this role, he manages a team that significantly contributes to the company's revenue, accounting for over 30% of total earnings. Under his leadership, the team consistently achieves an average portfolio growth of over 8% month over month. Laspina has played a crucial role in the company's evolution, helping to transform it from a small team into a prominent player in the automotive industry's Vin Specific digital marketing sector.
Previous Experience
Before joining LotLinx, Phil Laspina worked at Just Media, Inc. as a Media Analytics Specialist for eight months in 2013. He also held a contract position as Online Marketing Manager at Blackmoon Games for eight months in the same year. These roles provided him with valuable experience in media analytics and online marketing, contributing to his expertise in customer success and revenue retention.
Education and Expertise
Phil Laspina studied at San Diego State University, where he earned a Bachelor of Science (BS) degree in Economics from 2000 to 2005. His educational background in economics has equipped him with analytical skills that are essential in his current role, particularly in developing best practices and processes that enhance customer success and revenue retention.
Team Leadership and Growth
In his capacity as Director of Customer Success, Phil Laspina has been promoted multiple times within LotLinx, starting as an Account Manager. He leads a team focused on revenue retention, maintaining an average monthly churn rate of less than 2%. His leadership emphasizes cross-functional collaboration, supporting the development of technical tools and reporting platforms that improve product measurability and quantification.
Achievements in Customer Success
Phil Laspina has developed and implemented best practices that have significantly impacted the company's performance. His leadership has been instrumental in achieving consistent portfolio growth and maintaining a low churn rate, which reflects his commitment to customer success and satisfaction. His contributions have helped LotLinx establish itself as a leader in the automotive digital marketing sector.