Sefhia Audita
About Sefhia Audita
Sefhia Audita serves as a Senior Customer and Commerce Assistant at Love, Bonito, where she manages customer interactions on various e-commerce platforms and enhances service efficiency. She holds a Bachelor's degree in Marketing from Kalbis University and has experience in marketing and customer care roles across multiple organizations.
Work at Love, Bonito
Sefhia Audita currently serves as a Senior Customer and Commerce Assistant at Love, Bonito, a role she has held since 2021. In this position, she manages customer interactions across various e-commerce platforms, including Tokopedia, Shopee, and Lazada. Her responsibilities include coordinating with internal departments to enhance processes and improve customer service efficiency. Sefhia also analyzes customer issues and provides alternative solutions aimed at increasing customer satisfaction. Prior to her current role, she worked at Love, Bonito as a Customer Care representative from 2021 to 2022.
Education and Expertise
Sefhia Audita obtained her Bachelor's degree in Marketing/Marketing Management from Kalbis University, where she studied from 2015 to 2019. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within customer service and marketing. Her academic experience laid the foundation for her understanding of market dynamics and customer engagement strategies.
Background
Sefhia Audita has a diverse professional background in customer service and marketing. She began her career at Kalbis Institute as a Junior Marketing from 2015 to 2016, where she gained initial experience in the marketing field. In 2020, she worked at Tokopedia as a Marketing Campaign specialist for five months, further enhancing her marketing skills before joining Love, Bonito.
Customer Service and Process Improvement
In her current role, Sefhia Audita focuses on improving customer service efficiency by providing feedback to leadership on problematic areas. She is responsible for analyzing customer problems and suggesting alternative solutions to enhance customer satisfaction. Her efforts contribute to the continuous improvement of internal processes, ensuring a better experience for customers.
Technical Skills and Tools
Sefhia utilizes Magento tools to maintain sales operations and manage data processing effectively. Her proficiency in these tools supports her role in handling customer interactions and streamlining e-commerce processes across multiple platforms.