Sophie Lin
About Sophie Lin
Sophie Lin is a Senior Manager of Customer Experience at Love, Bonito in Singapore, where she has worked since 2022. She has held various roles within the company, including CX Manager and Customer Care Manager, and holds a Bachelor's degree in Business from RMIT University.
Work at Love, Bonito
Sophie Lin has been with Love, Bonito since 2019, holding various roles within the customer experience department. She currently serves as Senior Manager (CX) since 2022, overseeing customer experience strategies and initiatives. Prior to this role, she worked as CX Manager from 2020 to 2022, where she focused on enhancing customer satisfaction and engagement. Her career at Love, Bonito began as Customer Care Manager from 2019 to 2020, where she managed customer service operations.
Education and Expertise
Sophie Lin earned her Bachelor's degree in Business, Management, Marketing, and Related Support Services from RMIT University. She studied there from 2013 to 2015, gaining foundational knowledge and skills applicable to her career in customer experience management. Her educational background supports her expertise in developing customer-centric strategies and managing customer relations effectively.
Background
Sophie Lin has built a career in customer experience management, primarily at Love, Bonito. Her journey in the company began in 2019, and she has progressively taken on more responsibilities and leadership roles. Her experience spans various aspects of customer care and management, reflecting her commitment to improving customer interactions and service quality.
Achievements
Throughout her tenure at Love, Bonito, Sophie Lin has contributed to the development and implementation of customer experience initiatives. Her roles have involved managing teams and enhancing customer service protocols, which have played a part in the company's overall customer satisfaction goals. Specific achievements during her time in these roles are not detailed.