Janie Baek
About Janie Baek
Janie Baek is a Customer Success Manager with experience in both E-Commerce and SaaS industries. She has a background in psychology and education, and has worked in various roles focused on customer experience and relationship building.
Current Role at LOVO AI
Janie Baek serves as a Customer Success Manager at LOVO AI, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her experience in both E-Commerce and SaaS industries. Her responsibilities include building strong relationships with clients and collaborating closely with them to achieve their goals.
Previous Experience at Spot & Tango
Janie Baek worked at Spot & Tango from 2019 to 2022, initially as a Customer Experience Associate for two years and later as a Customer Experience Manager in Insights & Solutions for one year. During her time there, she contributed to enhancing customer experiences and addressing their needs in the Greater New York City Area.
Educational Background
Janie Baek earned her Bachelor’s Degree from Smith College, where she studied Psychology, Education, and Child Studies. Prior to that, she completed her high school education at Yongsan International School of Seoul. Her academic background supports her roles in customer success and education.
Experience in Education Sector
In addition to her roles in customer success, Janie Baek has experience in the education sector. She worked as a Bilingual Teaching Assistant at Middlebury College for three months in 2019 and served as an Education Consultant for the NYC Department of Education from 2018 to 2019. These positions provided her with insights into educational practices and consulting.
Skills and Interests
Janie Baek is recognized as a creative problem solver with a passion for learning ways to increase project efficiency. She enjoys building lasting relationships with customers, which is central to her work in customer success. Her focus on collaboration and customer partnership underscores her approach to her roles.