Wilson Sien
About Wilson Sien
Wilson Sien is a Help Desk Specialist with extensive experience in technical support and document management. He has worked for various organizations, including Lowenstein Sandler LLP and Td Ameritrade, and has developed skills in user assistance, ticket escalation, and remote support.
Work at Lowenstein Sandler LLP
Wilson Sien has been employed at Lowenstein Sandler LLP as a Help Desk Specialist since 2015. In this role, he provides technical support to the firm's clients, ensuring efficient resolution of IT-related issues. His responsibilities include managing user authentication and assisting with RSA SecurID token setup, which is critical for maintaining secure access to company resources. His tenure at the firm spans over nine years, reflecting his commitment to supporting the organization's IT infrastructure.
Previous Experience at Td Ameritrade
Prior to his current role, Wilson Sien worked as a Windows Production Server Support Intern at Td Ameritrade for three months in 2014. During this internship in Omaha, Nebraska, he gained experience in managing server environments and provided support for production systems. His responsibilities included assisting users with document management and escalating technical issues through IQTrack, which enhanced his communication skills with both users and technical teams.
Technical Skills and Expertise
Wilson Sien possesses expertise in managing FileSite documents, which involves assisting users with the check-in and check-out processes. He is proficient in utilizing Citrix software to provide remote support to users, which includes restoring user profiles as needed. His technical skills are complemented by his ability to escalate support tickets and maintain effective communication with both users and technical teams, ensuring timely resolution of issues.
Experience at Sesame Workshop
In 2015, Wilson Sien worked as a Desktop Support Technician at Sesame Workshop for one month in New York City. In this position, he provided technical assistance to staff, focusing on desktop support and user issues. His experience at Sesame Workshop contributed to his overall skill set in IT support and user assistance, further preparing him for his ongoing roles in the field.
Education Background
Wilson Sien studied at the University at Buffalo from 2008 to 2013, completing a five-year program. His education provided a foundation in technical knowledge and problem-solving skills, which he has applied throughout his career in various IT support roles. The academic experience has been instrumental in shaping his approach to technical challenges in the workplace.