Inna Pokrovskaia
About Inna Pokrovskaia
Inna Pokrovskaia is a Customer Success Coordinator at LucaNet AG, where she has worked since 2022. She has a background in customer relationship management and economics, holding a Master's degree from Freie Universität Berlin and a Bachelor's degree from Российский Экономический Университет им. Г.В. Плеханова.
Current Role at LucaNet
Inna Pokrovskaia currently serves as a Customer Success Coordinator at LucaNet AG, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful client engagement with the company's financial software solutions. Her experience at LucaNet AG spans multiple roles, contributing to her understanding of customer relationship management.
Previous Experience at LucaNet AG
Prior to her current role, Inna Pokrovskaia worked at LucaNet AG as a Junior Customer Relationship Management Consultant from 2020 to 2022. She also held the position of Werkstudent at the same company from 2019 to 2020. These roles provided her with valuable insights into customer needs and the operational aspects of customer success.
Education and Academic Background
Inna Pokrovskaia has a comprehensive educational background. She earned a Bachelor's degree in Internationale Ökonomie from Российский Экономический Университет им. Г.V. Плеханова, studying from 2009 to 2014. She furthered her education with a Master's degree in Economics from Freie Universität Berlin, completing her studies from 2016 to 2019. Additionally, she studied Dolmetschen und Übersetzen at the same university, achieving a diploma in professional training in 2013.
Early Career Experience
Inna Pokrovskaia began her career in customer service and data management. She worked as a Rezeptionist at LANDMARK Eco Hotel from 2016 to 2017, where she gained experience in hospitality. In 2018, she worked as a Werstudent Datenerfasser at TÜV Rheinland Group for three months in Berlin. Additionally, she briefly served as an English translator for Anheuser-Busch InBev in 2011.
Professional Philosophy and Motivation
Inna Pokrovskaia embraces a professional philosophy centered around effective work, structure, and enthusiasm. She views the lack of experience as an opportunity to demonstrate her motivation and ability to learn quickly. Her passion for embracing unknowns and new perspectives drives her continuous learning and adaptability in her career.