Galina Hyland
About Galina Hyland
Galina Hyland serves as the Head of Customer Support and Operations at Lugg, a position she has held since 2016. She holds a Bachelor of Science in Psychology from the University of Arizona and has previous experience as an Account Manager at Eurest Services and a Customer Support Manager at General Motors.
Work at Lugg
Galina Hyland has served as the Head of Customer Support and Operations at Lugg since 2016. In this role, she oversees customer service strategies and operational processes to enhance user experience. Her leadership contributes to the company's focus on efficient logistics and customer satisfaction. Based in San Francisco, California, she has been instrumental in shaping the customer support framework within the organization.
Previous Experience at Eurest Services
Before joining Lugg, Galina Hyland worked as an Account Manager at Eurest Services from 2011 to 2013. During her tenure, she managed client relationships and ensured service delivery met the expectations of high-profile clients, including Google. This experience in a fast-paced environment helped her develop skills in client management and operational efficiency.
Background in Customer Support at General Motors
In 2016, Galina Hyland briefly worked as a Customer Support Manager at General Motors for six months. In this position, she focused on enhancing customer service protocols and ensuring customer satisfaction. This role provided her with valuable insights into the automotive industry's customer service dynamics.
Education and Expertise
Galina Hyland earned a Bachelor of Science degree in Psychology from the University of Arizona, where she studied from 2007 to 2010. Her educational background in psychology equips her with a deep understanding of customer behavior and communication strategies, which she applies in her current role in customer support and operations.