Mariana D.
About Mariana D.
Mariana D. is the Manager of Customer Success - Specialty at Luma Health, where she has worked since 2021. With a background in chemistry and extensive experience in remote work environments, she has a strong track record in enhancing customer satisfaction and revenue retention.
Current Role at Luma Health
Mariana D. serves as the Manager of Customer Success - Specialty at Luma Health, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and revenue retention through strategic relationship building. Her experience in remote work environments aligns with the company's operational model, allowing her to effectively manage customer success initiatives from a distance.
Previous Experience in Customer Success
Prior to her current role, Mariana D. accumulated extensive experience in customer success at various organizations. She worked as a Senior Customer Success Manager at TrendKite for 7 months in 2017 and held the position of Customer Success Manager at the same company for 10 months from 2016 to 2017. Additionally, she served as a Senior Customer Success Lead at QueueDr for 3 years, from 2017 to 2020, further solidifying her expertise in the field.
Educational Background in Chemistry
Mariana D. has a strong educational foundation in chemistry, having studied at The University of Texas at San Antonio, where she earned a Bachelor of Science (BS) degree from 2008 to 2011. She also attended Huston-Tillotson University, where she pursued another Bachelor of Science (BS) in Chemistry from 2013 to 2014. This academic background contributes to her analytical approach in customer success roles.
Early Career Experience
Mariana D. began her career as a Geo-technical Lab Tech at Renewable Resource Consultants, LLC in 2013, where she worked for 8 months. This early experience provided her with foundational skills that would later support her roles in customer success and relationship management.
Remote Work Expertise
Since at least 2017, Mariana D. has demonstrated extensive experience in remote work environments. Her ability to adapt to remote positions has been a significant asset in her roles, particularly in customer success, where effective communication and relationship management are essential.