Monte Tom
About Monte Tom
Monte Tom is a Professional Services Team Lead at Luma Health, where he has worked since 2023. He has extensive experience in technical support and engineering roles, particularly in the San Francisco Bay Area, and has a background in JavaScript and Shopify liquid implementation.
Work at Luma Health
Monte Tom currently serves as the Professional Services Team Lead at Luma Health, a position he has held since 2023. Prior to this role, he worked as a Technical Support Engineer from 2019 to 2021 and as a Senior Technical Support Engineer from 2021 to 2023, both in the San Francisco Bay Area. In these roles, he focused on standardizing quality assurance practices and applying agile methodologies to enhance delivery speed and product stability.
Previous Experience at StyleSeat
Monte Tom held multiple positions at StyleSeat, contributing to various aspects of the company's operations. He worked as a Payments Support Lead from 2015 to 2017, a Software Engineer from 2017 to 2019, and a Data Engineer for 10 months in 2019. Additionally, he served as a Customer Success Representative from 2014 to 2015. His roles involved leading product implementations and ensuring customer satisfaction through effective support.
Education and Expertise
Monte Tom studied at San Francisco State University, where he earned a Bachelor of Arts (B.A.) in Drama and Dramatics/Theatre Arts from 2007 to 2009. He also attended City College of San Francisco, obtaining a Computer Programming: Java Certificate in 2015. Furthermore, he completed a Java Programming course at Udacity in 2014. His educational background supports his expertise in software development and technical support.
Background in Customer Service and Sales
Monte Tom has a diverse background in customer service and sales roles. He worked as a Sales Associate at Peet's Coffee & Tea from 2012 to 2014 and as a Barista at Seattle's Best Coffee from 2009 to 2011. These experiences contributed to his skills in customer interaction and support, which he later applied in technical and engineering roles.
Technical Skills and Methodologies
Monte Tom leads the implementation of products using JavaScript and Shopify liquid, focusing on high quality and quick turnaround times. He standardizes quality assurance practices to ensure products meet customer specifications and reduce redundant work. His application of agile methodologies enhances delivery speed and post-launch product stability, while coordinating with external teams ensures seamless integration into existing workflows.