Kelly Wainwright
About Kelly Wainwright
Kelly Wainwright serves as the Director of Learning Solutions at Lumen Learning, where she has worked since 2021. With a background in education and customer success, she focuses on enhancing the value of Lumen's solutions for faculty and students.
Work at Lumen Learning
Kelly Wainwright has served as the Director of Learning Solutions at Lumen Learning since 2021. In this role, she focuses on developing case studies and testimonials that showcase the value proposition of Lumen's educational solutions. She collaborates closely with faculty to gather feedback, which informs the product and marketing strategies of the company. Wainwright also identifies opportunities to enhance the adoption of Lumen solutions within existing customer institutions. Her efforts ensure that scalable resources and best practices are utilized to effectively train faculty and support their students.
Previous Experience at Zevez
Before joining Lumen Learning, Kelly Wainwright worked at Zevez as the Director of Customer Success from 2018 to 2021. During her tenure, she was responsible for overseeing customer engagement and ensuring that clients received the necessary support to maximize their use of Zevez's offerings. Her experience in customer success contributed to her skills in client relations and service delivery.
Career at Lewis & Clark College
Kelly Wainwright spent 19 years at Lewis & Clark College, where she held the position of Senior Director of Client Engagement in the Information Technology department from 1999 to 2018. In this role, she managed client relationships and worked to enhance the technological support provided to faculty and students. Her long tenure at the college equipped her with extensive experience in educational technology and client engagement strategies.
Education and Expertise
Kelly Wainwright earned her Bachelor of Arts in Foreign Languages from Lewis & Clark College, completing her studies from 1986 to 1990. She furthered her education at the Lewis & Clark Graduate School of Education and Counseling, where she obtained a Master of Arts in Teaching (MAT) from 1995 to 1999. Her educational background supports her expertise in learning solutions and client engagement within the educational sector.