Ezra Parnall
About Ezra Parnall
Ezra Parnall serves as the People Operations Manager at Lumen5, where he has worked since 2020, focusing on diversity, equity, and inclusion initiatives. He has a background in client care and success roles, with previous positions at Bench Accounting and various customer service roles in the Vancouver area.
Work at Lumen5
Ezra Parnall has been serving as the People Operations Manager at Lumen5 since 2020. In this role, he focuses on advocating for and implementing diversity, equity, and inclusion initiatives within the workplace. He has previously held positions at Lumen5, including People Operations Specialist and Customer Success Lead, contributing to the development of systems and processes that enhance employee performance and satisfaction. His experience at Lumen5 reflects his commitment to fostering a positive company culture in a fast-paced, high-growth startup environment.
Previous Experience in Client Care and Success
Before joining Lumen5, Ezra Parnall worked at Bench Accounting for three years in various roles. He started as a Client Care Specialist and progressed to Senior Client Care Specialist and Client Success Team Lead. His tenure at Bench Accounting involved direct engagement with clients, focusing on enhancing their experience and ensuring their success. This experience provided him with valuable insights into customer relations and operational efficiency.
Background in Customer Service
Ezra Parnall has a diverse background in customer service, having worked in several roles prior to his current position. His early career included positions such as Barista at Waves Coffee House, Sales Representative at Urban Planet Fashion, and Customer Service Representative at RollerGirl Rollerskates Inc. These roles helped him develop strong interpersonal skills and an understanding of customer needs in various settings.
Education and Expertise
Ezra Parnall studied at Langara College for 11 months in 2012. His educational background, combined with his extensive experience in people operations and customer success, equips him with the skills necessary to manage and improve workplace culture and employee engagement effectively.
Focus on Company Culture
Ezra Parnall emphasizes the importance of building and maintaining a positive company culture, particularly in fast-paced, high-growth startup environments. His initiatives in diversity, equity, and inclusion are aimed at creating a supportive and engaging workplace for all employees, reflecting his commitment to enhancing employee satisfaction and performance.