Janice Tam
About Janice Tam
Janice Tam is a Manager of Customer Experience at Lumen5, with a background in customer success and account management. She has held various roles at Procurify and has a strong educational foundation in political science and business.
Current Role at Lumen5
Janice Tam currently serves as the Manager of Customer Experience at Lumen5, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and engagement, ensuring that clients receive optimal support and service. Her experience in customer success and account management contributes to her effectiveness in this position. She operates out of Vancouver, British Columbia, Canada.
Previous Experience at Procurify
Janice Tam has extensive experience at Procurify, where she held multiple roles over several years. She worked as a Team Manager of Customer Success from 2019 to 2020, overseeing customer support initiatives. Prior to that, she served as a Customer Success Executive from 2020 to 2021, and as a Strategic Engagement Manager from 2018 to 2019. Additionally, she began her career at Procurify as a Sales Development Representative in 2017 and later transitioned to the role of Customer Success Manager within the same year.
Work Experience at BE Pressure Supply Ltd.
Before her tenure at Procurify, Janice Tam was employed at BE Pressure Supply Ltd. as the Head Purchaser from 2012 to 2015. In this role, she managed purchasing operations and supplier relationships, contributing to the company's procurement processes. This experience provided her with foundational skills in supply chain management.
Educational Background
Janice Tam studied at Simon Fraser University, where she earned a Bachelor of Arts (B.A.) in Political Science and International Politics with a Minor in Business from 2005 to 2008. She also attended Langara College, focusing on Political Science and Government, Law, and Accounting for one year in 2004-2005. Additionally, she has been studying at APICS since 2014, specializing in Purchasing, Procurement/Acquisitions, and Contracts Management, and is working towards achieving the SCMP designation.
Career Development and Skills
Throughout her career, Janice Tam has developed a strong skill set in customer experience, account management, and procurement. Her roles have equipped her with expertise in customer success strategies, engagement management, and operational efficiency. This diverse background supports her current focus on enhancing customer experiences at Lumen5.